On December 25th, Apple users started facing issues in iCloud
sign-in in the early morning. The outage that lasted for around 24
hours prevented users from setting up new Apple gadgets and
devices; users experienced problems in the activation of Apple
Watch, HomePod, iPhone along with several other devices.
Reportedly, the problem was caused by an unspecified problem that
occurred in Apple's iCloud backend. However, it was only a matter
of a day before Apple resolved the issue by the evening of December
26th.
The problem surfaced around 5 a.m. on the day of Christmas,
making users wait longer than usual to relish the experience of
their Apple product for Christmas. On Friday, while replying to a
supposedly eager customer, Apple's support team tweeted
acknowledging the customer's eagerness and indicating that the
iCloud outage that lasted until Saturday was a result of the
heightened demand experienced by the company.
"We know your mom is eager to have everything working and
appreciate you helping to set them up. We are experiencing a high
capacity at this time which is impacting your ability to set up
iCloud, please try back in a couple of hours," the tweet
read.
A lot of users upon noting the unusually long waiting time, some for as long as 32 hours and device activation failures reported the same on Twitter, while others said to have faced complete activation failures.
While explaining the issue in-depth, BeatCrazy further told, "
I'm able to start the pairing process using my iPhone, sign into
their Apple IDs with their passwords, but I keep getting hung when
Apple wants me to enter the passcode of another device. I'm given
options like their iPad passcodes, or one of my Macs. After
entering any of these, the watch spins for about 2 minutes and I
get the error "Verification Failed - There was an error verifying
the passcode of your (or insert family member name here) iPhone (or
insert iPad/Mac)." Apple gives me a choice to "reset encrypted
data", which I take as an offer to destroy all their existing Apple
ID passwords and data - not a good option IMO."
Seemingly, due to the ongoing COVID-19 pandemic, the year's wrap and the holiday season is busier than usual for Apple, which delayed the release of its newest iPhone 12 series by a month.
Read more https://www.ehackingnews.com/2020/12/apple-icloud-outage-caused-setup-issues.html
